Shipping policy

Shopping Policy for GreenDecor.me

Effective Date: [Insert Date]

At GreenDecor.me, we strive to offer a seamless shopping experience for customers in the UAE, Saudi Arabia, and Qatar. Below are our policies regarding order processing, shipping, and returns.

 

 

1. Order Processing

  • Order Confirmation: Once you place an order, you will receive an email/call confirming the details of your purchase.

  • Processing Time: Orders are typically processed within 2-4 business days. This includes preparing your products for shipment, especially for live plants that require careful handling.

  • Order Modifications: If you need to change or cancel your order, please contact us at [Insert Email/Phone] within 24 hours of placing the order. For Same Day/ Express delivery there is no option to modify the order.

 

 

2. Shipping and Delivery

We offer delivery services across the UAE, Saudi Arabia, and Qatar with varying shipping fees and delivery times depending on your location.

2.1 UAE Shipping

  • Standard Delivery: AED 20 for orders below AED 200. Free shipping for orders over AED 100.

  • Delivery Time: 2-4 business days.

  • Express Delivery: AED 40 for same-day or next-day delivery (available in select locations).

2.2 Saudi Arabia Shipping

  • Standard Delivery: SAR 30 for orders below SAR 300. Free shipping for orders over SAR 300.

  • Delivery Time: 4-6 business days.

  • Express Delivery: SAR 50 for 1-2-day delivery (available in select cities).

2.3 Qatar Shipping

  • Standard Delivery: QAR 30 for orders below QAR 300. Free shipping for orders over QAR 300.

  • Delivery Time: 3-5 business days.

  • Express Delivery: QAR 50 for 1-2 day delivery (available in select areas).

 

 

3. Delivery Guidelines

  • Plant Care: Our live plants are carefully packaged to ensure they arrive in excellent condition. However, we recommend unpacking and watering them promptly upon arrival.

  • Delivery Restrictions: Some items may be restricted from delivery to certain locations due to climate or logistics. In such cases, we will notify you and offer an alternative.

  • Failed Deliveries: If you are unavailable during the delivery attempt, our courier will contact you to reschedule. After two unsuccessful attempts, the order may be returned to us, and you may incur additional shipping charges for redelivery.

 

 

4. International Shipping

At this time, we only deliver to the UAE, Saudi Arabia, and Qatar. If you're located outside these regions and interested in our products, please contact us directly at [Insert Email] for special inquiries.

 

 

5. Order Tracking

  • Once your order has been dispatched, you will receive an email/SMS with the tracking information.

  • You can track your order status through our website or the courier service’s tracking portal.

 

 

6. Return and Exchange Policy

We want you to be fully satisfied with your purchase. Please review our return and exchange guidelines below:

6.1 Return Eligibility

  • Products must be returned within 24 Hours of receiving your order.

  • Items must be in their original packaging and condition. Live plants, customized corporate gifts, and flowers are non-returnable unless they arrive damaged.


6.2 How to Return an Item

  • Contact our customer service at [Insert Email/Phone] to initiate a return.

  • If your return is approved, we will provide a prepaid shipping label or arrange for pickup (depending on your location).

  • The refund or exchange will be processed once we receive the item.

6.3 Non-Returnable Items

  • Live plants that were damaged due to improper care.

  • Customized corporate gifts, personalized items, and flower arrangements are not eligible for returns unless they arrive in damaged condition.

6.4 Refunds

  • Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned items.

  • Shipping fees are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).

6.5 Exchanges

  • If you wish to exchange an item, contact us within 7 days of receiving the product. We will facilitate the exchange based on product availability.

 

 

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 24 hours of receiving your delivery. We will either provide a replacement at no extra cost or issue a refund based on your preference.

 

 

8. Plant Care and Services

In addition to selling plants and gifts, GreenDecor.me offers specialized plant care and gardening services.

8.1 Plant Care Services

  • We provide plant maintenance services, including plant care tips and landscaping support. Contact us for personalized care packages.

8.2 Plant Rentals

  • For corporate events or special occasions, we offer plant rental services. Contact us to discuss custom rental plans for your needs.

8.3 Landscaping and Terrace Gardening

  • For large-scale projects, our experts offer landscaping and terrace gardening services. Prices and project timelines will be discussed during consultation.

 

 

9. Customer Support

If you have any questions about our products or services, please contact us:

  • Email: [info@greendecor.me]

  • Phone: [+966549090430]

  • Live Chat: Available on our website during business hours.

 

 

We reserve the right to update this Shopping Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly.